Support

24/7 support for your members

Lexi, Murmuration’s AI agent, gives members an always-available way to ask questions, find information and get help — with live chat, secure messaging, telephone support and face-to-face appointments there when a human conversation is the better answer.

Lexi 24/7  ·  Live chat  ·  Secure messaging  ·  Telephone  ·  Branch appointments

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Meet Lexi

Help that doesn't keep office hours.

Lexi is Murmuration’s AI agent, available 24 hours a day, seven days a week to help members get answers and find the support they need — a quick question, help finding information or guidance on what to do next.

Available 24/7

Give members access to help day or night.

Instant support

Answers to everyday questions without waiting.

Easy to use

Members simply ask Lexi for what they need, conversationally.

A better first step

Help members find the right information or route to the right support.

Ask Lexi. Anytime.

Some questions need an answer. Others need a person.

AI can make support faster and more accessible. But it shouldn’t replace the human relationships that make credit unions different.

When a member wants or needs to speak to someone, they can move to the support channel that works best for them.

Talk when it's easier to talk

More ways to get help. The same trusted relationship.

Sometimes the quickest way to solve something is simply to have a conversation.

01

Live chat

A convenient way to have a real-time conversation with your team from within the digital experience.

02

Telephone support

For questions that are easier to discuss, members can speak directly with your team.

03

Branch appointments

Where available, members can arrange time to meet someone face to face.

Keep private conversations private

Secure. Private. Connected.

Some conversations need more than convenience. They need security. Secure messaging gives members a protected way to communicate with their credit union about their account, finances or other sensitive matters.

Messages remain connected to the member relationship, creating greater continuity for both the member and the team supporting them.

One member. One conversation.

Change the channel. Keep the context.

A member might begin by asking Lexi a question, need to send a secure message and later want to speak to someone. Murmuration brings those interactions into a more connected member experience.

Members spend less time repeating themselves. Your people spend less time piecing together what happened before.

Let Lexi handle the everyday

Many member questions are straightforward.

Lexi can help with everyday questions around the clock, reducing the need for your team to spend valuable time answering the same routine enquiries.

When is my payment due? Where can I find my account information? How do I do something in the app? What happens next?

Let Lexi handle the routine. Let your people focus on the moments that matter.

More availability. Without becoming less human.

Technology extends your service. Your people define it.

Technology should make your credit union easier to reach — not harder to relate to. Lexi extends the support you can offer beyond traditional opening hours, while live chat, secure messaging, telephone support and branch appointments keep your people within reach.

01

A question at midnight

Lexi answers when nobody is in the office.

02

A quick chat during lunch

Live chat inside the app the member already uses.

03

A private message about something important

Secure messaging, connected to their record.

04

A phone call when things get complicated

Your team, with the context already in front of them.

05

A face-to-face conversation

Branch appointments where nothing else will do.

Be there. Even when you're not open.

Lexi 24/7. Your people when it matters.

Give members support that adapts to them — always available, always connected, human when it counts.

One connected support experience.

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